Case Study: St John’s Hospice improves user experience and boosts donations with SQ Digital

St John’s Hospice funds 75% of care with SQ Digital

St John’s Hospice, a Lancashire charity providing palliative care, needed to transform its outdated website to better serve patients, families, and donors. Their previous site had significant challenges including poor data management, a cumbersome event registration system, difficult navigation, and an unfriendly recruitment process, all of which hindered user experience and operational efficiency. SQ Digital was engaged to provide a comprehensive website redesign and development service on WordPress to address these issues.

SQ Digital completely redesigned and rebuilt the website on WordPress, focusing on improving accessibility, streamlining content management, and integrating a new e-commerce facility to support crucial fundraising efforts. The solution provided a clearer, more professional, and user-friendly experience, making it much simpler for visitors to find information. The new website is vital to the hospice's operations, as it supports income generation activities that fund 75% of its care services. Feedback from users, staff, and volunteers showed significantly increased satisfaction with the new site compared to the old one.

St John’s Hospice