Case Study: a Fortune 50 computer manufacturer and retailer reduces fraud investigations and manual review with SpyCloud

Fortune 50 Computer Manufacturer and Retailer cuts manual reviews by 82% with SpyCloud

The customer, a Fortune 50 computer manufacturer and retailer, faced an unsustainable volume of fraud investigation requests. Their in-house fraud decisioning engine was impeded by long development times, and their teams were spending excessive time on low-risk users. They sought a solution to automate risk analytics and incorporated SpyCloud's Identity Risk Engine and Investigations into their security stack.

SpyCloud provided the critical darknet data analytics needed. The solution immediately identified that 82% of accounts sent for manual review were actually low risk, allowing the team to focus on higher-risk cases. SpyCloud reduced the time spent per fraud investigation by over an hour and cut overall post-transaction investigation time by 30%, saving significant resources and bolstering fraud prevention.