Case Study: a Fortune 500 global retailer stops identity-based attacks before authentication with SpyCloud and PingOne Advanced Identity Cloud

a Fortune 500 global retailer protects millions of consumer accounts with SpyCloud

The customer, a Fortune 500 global retailer, faced constant threats of credential-based fraud, automated bot attacks, and account takeover on its high-traffic e-commerce platform. Its legacy consumer identity and access management (CIAM) platform lacked standards-based authentication and had no visibility into whether user credentials had been stolen. To address this, the retailer deployed PingOne Advanced Identity Cloud with SpyCloud’s Consumer Threat Protection embedded into its authentication journeys.

SpyCloud provided continuous credential exposure checks against its database of recaptured criminal data, enabling automated and risk-proportionate remediation at every identity event. The solution protects millions of consumer accounts from fraud and ATO by blocking exposed credentials before authentication, eliminating manual breach monitoring, and applying security friction only when real risk is confirmed. This has hardened the retailer's defenses while preserving a smooth user experience for legitimate customers.