Case Study: Woolworths achieves real-time supplier integration and streamlined fulfillment with SPS Commerce

Woolworths - Customer Case Study

Woolworths, Australia’s largest supermarket chain, needed a reliable way to deliver fresh food daily to millions of customers by tightly integrating its supply chain with hundreds of suppliers that use different technologies. To achieve real‑time order fulfilment the retailer deployed a B2B integration platform (using the AS2 protocol) but required experienced partners to onboard suppliers, manage high transaction volumes and ensure timely direct‑to‑store deliveries.

SPS Commerce was chosen as one of four strategic integration partners and now provides e‑business fulfilment services to 100+ Woolworths suppliers, handling more than 100,000 business documents per month and supporting high‑speed transmissions that enable hundreds of direct‑to‑store deliveries daily. Acting as the middleware between Woolworths and its supplier community, SPS streamlined supplier onboarding, ensured reliable order flow and helped Woolworths scale its omnichannel fulfilment.

Woolworths

Jason Steiner

Senior Project Manager for e-Business