Case Study: VHC Brands achieves 99% order accuracy and rapid drop-ship fulfillment with SPS Commerce Fulfillment & Sourcing

VHC Brands - Customer Case Study

VHC Brands, a home‑furnishings supplier with a rapidly growing presence on marketplaces like Amazon, Wayfair and others, faced the challenge of scaling drop‑ship operations (more than 30% of its business) without adding manual processes or resources. The company needed to automate order fulfillment and shrink shipping windows to support growth, meet retailer expectations, and attract new retail partners.

VHC implemented SPS Commerce Fulfillment and Sourcing integrated with NetSuite and OzLink to automate EDI and warehouse workflows. The solution processes more than 20,000 weekly transactions with over 99% accuracy (daily drop‑ship orders exceed 1,000), producing faster deliveries, more five‑star customer reviews that boost search rankings and sales, and new retail relationships sourced by SPS—keeping VHC ready for peak holiday volumes.

VHC Brands

Candy Loehr

Logistics/Compliance