Case Study: Vaxcel achieves 20% more orders and an A+ retail rating with SPS Commerce

Vaxcel - Customer Case Study

Vaxcel International, a Carol Stream, IL–based lighting supplier with over 1,500 products sold primarily through online retailers, upgraded to SAP Business One and a WMS in 2015 and needed to scale and modernize EDI to handle 250+ dropship orders per day from high‑volume retail partners. Manual order processes and increasing dropship demands threatened accuracy and customer service as the business grew.

Vaxcel deployed SPS Commerce Fulfillment (with a zedSuite connector to SAP Business One) to automate EDI, add required trading documents, and streamline order processing—handling roughly 55% of its volume through the solution. The integration cut errors, enabled a 20% increase in orders without adding staff, freed customer service for more proactive support, and earned Vaxcel an A+ rating from its retail partners for supply chain excellence.

Vaxcel

Donald Brown

Vice President of Operations