Case Study: Ultimate Trading International scales to 7 retail partners with SPS Commerce

Ultimate Trading International scales order volume 30x with SPS Commerce

Ultimate Trading International, a U.S.-based jewelry supplier and subsidiary of Oriental Gemco, faced significant operational challenges. Their manual order processing for retail partners was error-prone, leading to financial penalties and hindering growth. Their team of 15 was overwhelmed by just 100 daily orders. To solve this, they turned to vendor SPS Commerce for a solution, ultimately utilizing SPS Fulfillment.

SPS Commerce implemented a full NetSuite integration that automated orders, inventory, advanced shipping notices, and shipping across seven retail partners. The results were substantial: peak order volume grew 30 times without adding staff, and the data operations team was reduced from 15 to 3 members. The implementation was completed in eight weeks and went live 15 days ahead of schedule, eliminating errors and penalties while enabling significant scalability.