Case Study: Trilogy streamlines retailer EDI and order fulfillment with SPS Commerce Fulfillment

Trilogy streamlines EDI and fulfills a bottle of rosehip oil every 20 seconds with SPS Commerce

Trilogy, a multinational beauty and skincare supplier, needed robust EDI capabilities to support its expansion into the Australian market, where large retailers required it. Their previous EDI solutions were not scalable, were costly to run, and involved a highly manual order fulfillment process. To solve this challenge, Trilogy switched to SPS Commerce and implemented its Fulfillment service integrated with their NetSuite ERP.

SPS Commerce provided a full-service EDI solution that automated Trilogy's supply chain processes, seamlessly integrating their systems and logistics partners. The results were significant, streamlining order approval and fulfillment to a single click, which saved time for the sales team and drastically reduced manual data entry. This led to major cost savings and allowed Trilogy to successfully onboard with key Australian retailers like David Jones and Myer, confident that SPS Commerce could handle any future EDI requirements.

Trilogy