Case Study: The Trilogy Group achieves 50% reduction in manual entry and streamlines Australian retailer onboarding with SPS Commerce

Trilogy - Customer Case Study

Trilogy Group, a New Zealand beauty and home‑décor supplier with 40+ products and distribution in 20+ countries, needed to enter the Australian market but lacked scalable, cost‑effective EDI integrated with their Oracle NetSuite ERP. Their previous multiple EDI providers made order fulfillment manual, error‑prone and expensive, preventing compliance with large Australian retailers' requirements.

Trilogy replaced its EDI stack with SPS Commerce Fulfillment and automated integration to NetSuite, enabling fast onboarding of retailers like David Jones and Myer, simpler 3PL integrations, and single‑click order approval and fulfillment. The change cut manual data entry by 50%, improved retailer compliance and reliability, and delivered measurable time and cost savings.

Trilogy

Jeremy Leys

Technical Business Analyst