Case Study: Thrive Market scales e-commerce order management and improves inventory accuracy with SPS Commerce Fulfillment (EDI)

Thrive Market & SPS Commerce EDI Onboarding of Vendor Community

Thrive Market, a membership-based e-commerce retailer for healthy, sustainable products with over a million shoppers, faced rapidly rising order volumes—accelerated by the pandemic—and needed to automate e-commerce order management to scale operations, improve supplier communication, and handle a planned 33% increase in purchase orders when opening a new fulfillment center.

Partnering with SPS Commerce, Thrive Market deployed SPS Commerce Fulfillment (EDI) integrated with NetSuite and onboarded 400+ vendors to EDI. This automation delivered near‑complete supplier adoption, real‑time visibility via PO acknowledgements and ASNs, more accurate replenishment based on fill rates, and the ability to absorb a 33% rise in POs without adding staff while freeing the team to focus on exceptions and vendor performance.

Thrive Market

Nicolas Yepez

Senior Director, Supply Chain & Integrated Planning