Case Study: THE ICONIC achieves 97% supplier onboarding in under three months with SPS Commerce

THE ICONIC - Customer Case Study

THE ICONIC, a Sydney‑based leader in online fashion and sports retail, was experiencing hyper-growth and had outgrown its existing fulfilment systems. The retailer needed a scalable solution to speed up its supply chain and integrate its large supplier community for faster speed‑to‑market and reduced manual administration.

THE ICONIC partnered with SPS Commerce, using SPS Community and SPS Fulfillment to connect its Microsoft Dynamics NAV ERP to the SPS retail network and outsource EDI operations. With a GS1‑aligned change management programme, webinars and a cross‑functional rollout, SPS onboarded 97% of vendors in under three months, enabling automated orders, invoices, shipping notifications and acknowledgements and delivering faster processing and lower manual costs.

THE ICONIC

Patrick Schmidt

Chief Executive Officer