Case Study: SUR&R achieves hands‑free order management and saves 20+ hours per week with SPS Commerce Fulfillment

SUR&R - Customer Case Study

SUR&R Auto Parts, a supplier in the automotive aftermarket based in Akron, OH, struggled with incomplete EDI orders from a key retailer that lacked pricing and often contained incorrect quantities. These errors forced customer service to manually validate orders—sometimes taking up to 30 minutes each—creating a heavy workload as monthly order volume climbed.

Working with SPS Commerce to configure Fulfillment, SUR&R automated population of missing pricing and quantity validation, creating a quick-entry process that trimmed order processing to two minutes or less. The change delivered a hands-free order‑to‑invoice flow, saved more than 20 staff hours per week, reduced warehouse repacking, and improved shipping accuracy and team efficiency.

SUR&R

Paul Dupont

IT Manager