Case Study: Sterling Brands LLC achieves 70% reduction in chargebacks and automated order fulfillment with SPS Commerce Fulfillment

Sterling Brands LLC - Customer Case Study

Sterling Brands, a Wheeling, IL manufacturer of more than 50 U.S.-made vinyl products using recycled materials, sells chair mats, stair treads, pet mats and runners through national retailers like Home Depot and Ace Hardware. Rapid growth pushed weekly orders past 1,000 while a tiny IT team manually pulled retailer orders into Sage 100, causing delays, frequent chargebacks and the risk of hiring more staff to keep up.

Sterling implemented SPS Commerce Fulfillment with a prebuilt Mapadoc integration to Sage 100 to automate EDI, routing orders directly into the ERP and speeding pick/ship cycles. Today one person manages EDI, the system handles ~3,000 transactions weekly with a 99.4% success rate, fulfillment within 36 hours, a 70% reduction in chargebacks, ~$30K saved from staff reallocation, and markedly improved order accuracy and customer support.

Sterling Brands LLC

Lauren Sanchez

Office Manager