Case Study: SIM Supply achieves hands-free EDI order automation and 99.9% accuracy with SPS Commerce Fulfillment

SIM Supply - Customer Case Study

SIM Supply, an industrial and MRO distributor based in Hibbing, MN, has expanded from its mining roots into e-commerce and marketplace sales, creating surging order volumes by 2016. Manual processes (including fax) and a small IT team strained order processing as drop-ship orders—about 60% of the business—arrived unpredictably, so the company needed an automated, scalable solution.

SIM Supply implemented SPS Commerce Fulfillment (EDI) in 2016, automating order flows and giving all teams a single view of orders. Today it processes more than 360,000 EDI transactions annually at 99.9% accuracy, supports relationships with over 9,000 suppliers stocking 700,000 items, and handles peak seasons with no incremental staff.

SIM Supply

Ron Smith

CEO/President