Case Study: SIM Supply automates omnichannel order processing with SPS Commerce EDI

SIM Supply automates 360K annual EDI transactions with SPS Commerce

SIM Supply, an industrial and MRO distributor, faced a challenge managing its rapidly growing volume of orders from multiple online marketplaces and its eCommerce site. Their manual processes, which included fax orders, were unable to scale efficiently. Based on a recommendation from a business partner, they turned to vendor SPS Commerce and implemented its SPS Fulfillment (EDI) solution to automate order processing.

The solution from SPS Commerce provided automated EDI order processing, which replaced manual methods and connected SIM Supply to all its retail partners. The results were highly successful, allowing the company to manage over 360,000 EDI transactions annually with a 99.9% success rate. This automation enabled SIM Supply to handle peak season volumes without adding staff, supporting their continued growth.

SIM Supply