Case Study: Serta Simmons Bedding recovers revenue and reduces deductions with SPS Revenue Recovery

Serta Simmons Bedding recovers $200K and reduces deductions with SPS Commerce

Serta Simmons Bedding, a major North American bedding manufacturer, faced a significant challenge managing complex and recurring deductions from their retail partner, Walmart. Three major problems hit simultaneously: EDI errors were generating valid deductions, a complex settlement offer was presented, and a large post-audit charge arrived. They partnered with SPS Commerce and used its Revenue Recovery service to address these issues.

SPS Commerce provided a dedicated solution for each problem. Their team corrected the root EDI errors to stop future deductions, analyzed the settlement line-by-line to maximize recovery, and provided historical data to successfully dispute a $200,000 post-audit charge. The results included eliminating recurring deductions, recovering optimal revenue from the settlement, and winning the full $200,000 dispute. SPS Commerce helped Serta Simmons Bedding not only recover lost revenue but also prevent future losses.

Serta Simmons Bedding