Case Study: Rugs Direct achieves streamlined drop-ship fulfillment and improved inventory visibility with SPS Commerce Integrated Fulfillment for NetSuite

Rugs Direct gains efficiency in drop ship capabilities

Rugs Direct is an online home-goods retailer offering more than 150,000 area rugs through a drop-ship model, relying on 50+ vendor partners instead of its own warehouses. After implementing NetSuite, the company struggled with fragmented vendor communications—each supplier used a different method to confirm orders and provide shipping details—creating operational inefficiency and risk to customer service.

Rugs Direct implemented SPS Commerce Integrated Fulfillment for NetSuite, connecting once to the SPS Retail Network to standardize order, inventory and shipping communications and automatically update NetSuite. The result was greater visibility into vendor inventory, faster detection and resolution of stock issues (allowing the team to quickly help an interior-design customer), improved customer experience, and measurable growth through incremental sales and increased customer loyalty.

Rugs Direct

Greg Culler

Chief Information Officer