Case Study: Rugs Direct achieves 100% automated drop-ship fulfillment with SPS Commerce

Retailer Automates Drop Ship Fulfillment with SPS Commerce to Support 100% of Orders

Rugs Direct, a leading online rug retailer, faced the challenge of managing drop-ship fulfillment across more than 50 vendors, each using different communication methods. This caused operational inefficiencies and made it difficult to provide accurate inventory and shipping details to customers. To automate and standardize this process, they turned to SPS Commerce and its Fulfillment (EDI) solution integrated with their Oracle NetSuite ERP.

SPS Commerce implemented a unified EDI platform to onboard Rugs Direct's suppliers, automating the exchange of order and inventory data. This solution provided near real-time visibility into supplier stock and shipment statuses. As a result, Rugs Direct doubled in size while operating with no physical inventory, significantly improved customer satisfaction, reduced customer service complaints, and decreased returns by ensuring accurate delivery promises.