Case Study: Reliance Worldwide Corporation (RWC) automates retail fulfillment and captures 75% of U.S. sales with SPS Commerce

Reliance Worldwide Corporation - Customer Case Study

Reliance Worldwide Corporation (RWC) is a global water-flow solutions company (brands like SharkBite, Cash Acme, HoldRite) that in 2013 was asked by a major retailer to automate EDI order fulfillment. With only one full-time EDI employee and plans for retail growth and global rollout, RWC needed a scalable partner to support increasing retailer requirements without expanding internal staff.

RWC implemented SPS Commerce Fulfillment integrated with SAP, gaining a single connection to SPS’s network and services. The deployment now connects RWC to more than 50 retailers, manages over 75% of North American sales through the platform, enabled rapid onboarding of large accounts without hiring additional EDI staff, and set the stage for expansion into Australia and Europe.

Reliance Worldwide Corporation

Paul Mears

Global Data Manager