Case Study: Pet Supplies Plus achieves rapid supplier onboarding and unified trading-partner data with SPS Commerce Integrated Fulfillment

Pet Supplies Plus - Customer Case Study

Pet Supplies Plus, a retail pet-supplies chain with 320 stores in 25 states, needed to meet omnichannel customer expectations for bigger assortments, fast fulfillment and consistent experiences. Despite recent investments in warehouse, product management and ERP systems, the retailer struggled with manual information exchanges with suppliers that produced conflicting sales reports and slow supplier onboarding, threatening its ability to move quickly.

Pet Supplies Plus implemented SPS Commerce Integrated Fulfillment, a cloud-based solution that connects trading partners once and integrates with 100+ business systems, giving everyone access to the same data. The result: supplier SKUs can be live in stores within two weeks instead of months, faster, more customized assortments, improved supply-chain visibility, and the ability to pick suppliers for product quality rather than integration difficulty—helping fuel the retailer’s e-commerce and omnichannel growth.

Pet Supplies Plus

Derek Panfl

Senior Vice President of Merchandising