Case Study: Pell Industrial achieves 60%+ forecasting accuracy and stronger retail partnerships with SPS Commerce's Trading Partner Intelligence

Pell Industrial is improving their forecasting accuracy with help from SPS Commerce

Pell Industrial, a private-label hand tool manufacturer founded in 2007 that supplies retailers including Home Depot, Lowe’s, Menards and Pep Boys, needed better visibility into in‑store inventory and more accurate demand forecasts to improve customer service. Before partnering with SPS Commerce, Pell relied on sporadic customer calls and had forecasting accuracy of about 30%, leading to reactive replenishment and missed opportunities.

Pell implemented SPS Commerce’s Trading Partner Intelligence (TPI) plus web-based and integrated EDI (including QuickBooks integration and Scan & Pack) to turn POS/EDI data into dashboards and drillable reports. As a result forecasting accuracy has risen to 60%+ and continues to improve; the sales team now uses daily insights to reduce stock-outs and excess inventory, improve promotions and vendor scorecards, and strengthen retail relationships while increasing sales.

Pell Industrial

Christian David

Vice President of Sales