Case Study: Osborn, LLC achieves lower error rates and eliminates chargebacks with SPS Commerce full-service EDI

Osborn - Customer Case Study

Osborn, LLC, a global leader in industrial brushes founded in 1887 that sells through distributors like Grainger and Fastenal, struggled with a costly, inflexible EDI VAN that made adding customers and changes slow and required internal expertise they didn’t have. The company needed a better EDI partner that could support business growth without adding staff.

Osborn deployed SPS Commerce’s full-service EDI (SPS Fulfillment) integrated with SAP ECC, handing SPS the management of trading-partner onboarding and EDI operations and automating iDOCs and order flows into SAP. The change cut error rates from over 30% to under 10%, eliminated many chargebacks, improved retailer scorecards, avoided new hires, and was extended with SPS Analytics to normalize POS data from 18 distributors for faster, actionable sales insights.

Osborn

Josh Tobler

IT Director