Case Study: iHerb achieves faster, more accurate inventory management with SPS Commerce

Optimizing inventory through supplier collaboration

iHerb, an online health and wellness retailer serving customers in more than 180 countries, needed a better way to manage inventory and distribution across 50,000 high-turnover products while collaborating with 800+ suppliers. Before working with SPS Commerce, only a small share of suppliers used EDI, and manual order-status updates were often inaccurate, slowing inventory planning and replenishment.

SPS Commerce helped iHerb expand EDI adoption across its supplier network and automate orders, shipping notices, invoices, and performance reporting. As a result, iHerb improved speed to market, replenishment, inventory management, and supplier relationships, while growing EDI usage by 300%+ and enabling faster, more accurate reordering and fewer out-of-stocks.

iHerb

Celica Sanchez

Senior Manager of Supply Chain Development