Case Study: Lily’s Sweets achieves rapid national retailer onboarding without adding staff with SPS Commerce

Onboarding national retail customers without adding staff

Lily’s Sweets, maker of popular no‑sugar‑added chocolate and confections, has seen rapid national retail demand that more than doubled business in two years. The challenge was scaling to meet increasing order volumes and retailers’ EDI requirements without adding headcount or tying up internal tech resources.

By deploying SPS Commerce Fulfillment for EDI integrated with QuickBooks, Lily’s automated order processing, leveraged SPS’s retailer-specific expertise and support, and onboarded new retail customers in as little as one day (typically under four weeks). The result: faster time‑to‑shelf, orders imported into QuickBooks in minutes, double‑digit growth without expanding the customer operations team, and significant time and cost savings.

Lily’s Sweets

Melissa Stringer

Senior Manager of Customer Operations