Case Study: Oiles achieves 24% fewer transaction errors and 52% faster error resolution with SPS Commerce Fulfillment

Oiles America - Customer Case Study

Oiles, a Concord, NC–based manufacturer of self‑lubricating bearings and damping devices serving 79 global trading partners and running SAP, had outgrown its on‑premise EDI tools. A patchwork of legacy systems produced excessive manual data entry, poor process visibility, high error rates, slow onboarding, and weak transaction reporting.

SPS Commerce implemented its Fulfillment cloud solution with distributed agents for SAP, automated error handling, data enrichment, portal and email alert workflows, and configurable reporting, migrating partners in phased groups over 45 days without customer disruption. The result was a 24% reduction in transaction errors, a 52% faster error‑resolution speed, a 25% improvement in uptime, and improved cash flow and operational stability.

Oiles

Sally Mentillo

Business Analyst