Case Study: Nambé achieves a 50%+ reduction in chargebacks with SPS Commerce EDI services

Nambé EDI Automates Order Processing and Reduces Chargebacks with SPS

Nambé, a Santa Fe–based maker of handcrafted consumer goods, was struggling with a failing in-house EDI system that required daily debugging, was full of undocumented custom scripts, and depended on scarce local EDI talent. The unreliable setup led to frequent trading-partner issues and mounting chargebacks that burdened the IT team and the business.

Nambé outsourced EDI to SPS Commerce and later integrated SPS with its Insight shipping solution and ERP to automate POs, invoices, and ASNs. SPS proactively manages EDI maps and customer communications, delivering a hands-free solution that cut chargebacks by more than 50% and delivered a rapid, measurable ROI.

Nambe

Jeff Creecy

Vice President, Information Technology