Case Study: MerchSource cuts EDI errors 99% and scales without headcount with SPS Commerce

MerchSource cuts EDI errors 99% with SPS Commerce

MerchSource, the U.S. retail division of ThreeSixty Group, faced a significant challenge managing electronic data interchange (EDI) for its portfolio of national brands. Rapid growth through acquisition led to roughly 1,500 EDI errors annually, which consumed over an hour each day to resolve and made scaling operations difficult. To address this, they turned to the vendor SPS Commerce for a solution.

SPS Commerce automated MerchSource's order-to-cash workflows by integrating directly into their Oracle NetSuite ERP system. This implementation slashed EDI errors by 99%, reducing daily error handling time from over an hour to under ten minutes. The efficiency gains allowed MerchSource to bring three brands in-house without adding staff, saving over $50,000 in consultant fees and successfully onboarding 25+ new trading partners. The solution from SPS Commerce provided a scalable foundation for future growth.

MerchSource