Case Study: L’Oréal achieves hands-free, SAP-integrated EDI operations with SPS Commerce Fulfillment

L’Oréal - Customer Case Study

L’Oréal Australia & New Zealand, the Melbourne-based arm of the world’s leading cosmetics company, supports dozens of retail partners across Australia and New Zealand using SAP as its ERP. Because major retailers require EDI and L’Oréal doesn’t maintain a dedicated on-site EDI team, the company faced the ongoing challenge of managing frequent, complex EDI changes across time zones without increasing internal headcount or slowing order flow.

They use SPS Commerce Fulfillment as a full-service EDI solution integrated with SAP, with a local SPS team available 24x7 to handle mapping, monitoring, retailer onboarding and issue resolution. The result is hands-free, lower-risk EDI operations—faster retailer integrations, reduced internal support needs, and reliable order, shipment and invoice processing backed by local experts.

L’Oréal

David Smith

Supply Chain IT Business Relationship Manager