Case Study: The Vitamin Shoppe achieves faster vendor payments and improved inventory accuracy with SPS Commerce

How The Vitamin Shoppe enhanced their EDI process with SPS Commerce, resulting in improved efficiency, greater accuracy and a faster order-to-cash cycle

The Vitamin Shoppe, a national health and wellness retailer with nearly 700 stores and a growing e-commerce business, needed a more efficient way to manage rapid vendor turnover, maintain EDI compliance, and keep inventory accurate. Frequent new product launches and supplier onboarding made it difficult to avoid backorders, stockouts, and delayed invoice payments, so the company turned to SPS Commerce for help with its EDI and vendor compliance process.

SPS Commerce worked closely with The Vitamin Shoppe to design a tailored EDI program, align mapping with internal systems, and streamline supplier onboarding and readiness. As a result, The Vitamin Shoppe saw significantly higher auto-match rates for invoices, POs, and ASNs, a dramatic reduction in past-due orders, and faster vendor payments thanks to less manual work.

The Vitamin Shoppe

Matt Woods

Sr. Director of Merchandise Operations