Case Study: Lifetime Brands achieves an A+ vendor rating and recaptures revenue with SPS Commerce

How Lifetime Brands became an A+ vendor

Lifetime Brands, a company with more than 20 brands and multiple distribution centers, was struggling with poor compliance ratings, mounting chargebacks, and limited visibility into the root causes of non-compliant shipments. Using SPS Commerce and its supplier subscription service, the company needed a better way to understand shipment issues and improve performance with its largest U.S. retailer.

SPS Commerce provided custom scorecards, performance boards, and dispute/chargeback visibility so Lifetime Brands could quickly pinpoint which distribution center was causing problems and take corrective action. As a result, Lifetime Brands improved its vendor rating from an F to an A+ over two and a half years, reduced chargeback costs, and recaptured hundreds of thousands of dollars in revenue.

Lifetime Brands

Jerry Glinnen

Director of Vendor Compliance