Case Study: Group Sales, Inc. achieves $10,000-$20,000 in annual cost savings and 18% labor savings with SPS Commerce Fulfillment

Group Sales - Customer Case Study

Group Sales, Inc., a Cincinnati-based toy and gift distributor founded in 1991 serving retail, charity and third‑party channels, was held back by an EDI provider that lacked scalability and timely support. Their old system repeatedly reset custom settings, cost hours to fix, and couldn’t keep pace as trading partners grew, forcing the company to look for a more reliable solution.

They implemented SPS Commerce Fulfillment integrated with Sage 100 ERP, gaining a user‑friendly platform and responsive support that shortened training time and handled urgent go‑lives. Validation checks and faster issue resolution cut fines and fees by $10,000–$20,000 annually and delivered roughly 18–19% labor savings, while SPS’s support and enhancements improved overall efficiency.

Group Sales

Jason Ernst

Vice President of Operations