Case Study: Largest Grocery Retailer achieves reduced out-of-stocks and improved OTIF performance with SPS Commerce

Grocery retail chain improves OTIF performance

The Largest Grocery Retailer, one of the biggest grocery chains in the U.S. with nearly 500 locations, needed to reduce out-of-stocks and improve on-time, in-full (OTIF) shipment performance. Lacking a single shared view of supply chain data with vendors, the retailer struggled with slow inventory turns, missed sales, and inconsistent collaboration.

Using the SPS Commerce Supply Chain Performance Management solution, the Largest Grocery Retailer created a unified view of its purchase order lifecycle and improved vendor collaboration through a portal and shared scorecards. SPS Commerce helped boost on-time performance by 4-8%, in-full performance by 2-6%, cut late ship violations by 52%, reduced SKU short shipments by 30%, and lowered overall out-of-stocks.