Case Study: Eagle Foods disputes $421.5K in invalid deductions and improves OTIF performance with SPS Revenue Recovery

Eagle Foods disputes $421.5k and boosts OTIF performance with SPS Commerce

Eagle Foods, a leading producer of canned milk and snack foods, faced significant challenges with invalid deductions from Walmart and poor visibility into its on-time, in-full (OTIF) performance. Manual processes made it difficult to dispute these deductions and identify the root causes, which directly impacted their bottom line. To address this, they turned to the vendor SPS Commerce and implemented its SPS Revenue Recovery service.

SPS Commerce's solution automated the identification and disputing of invalid deductions, centralizing data to provide actionable insights. This allowed Eagle Foods to successfully dispute $421,500 in invalid Walmart deductions, achieving a 92% win rate and a 130% increase in their recovery rate. Furthermore, the improved visibility helped them address operational issues, leading to a 16.7% increase in their average monthly prepaid On Time score.

Eagle Foods