Case Study: Coupang achieves 89% hands-free EDI order processing and rapid supplier onboarding with SPS Commerce

Coupang - Customer Case Study

Coupang, the end-to-end e-commerce and logistics retailer, faced rapidly accelerating online sales, a diverse supplier base and limited staff bandwidth. The company needed to automate order management and gain inbound inventory visibility to scale efficiently without expanding its team.

Coupang partnered with SPS Commerce to deploy SPS Commerce Fulfillment integrated with Oracle NetSuite and had SPS onboard hundreds of suppliers and implement EDI (including ASNs). Within months 89% of sales were processed hands-free, vendor onboarding times dropped to days with new items selling in three weeks or less, inbound visibility and supplier responsiveness improved, and staff were freed to focus on growth—exceeding Coupang’s automation and performance goals.

Coupang

Joe Castelli

Sr. Manager, Inventory Planning and Operations