Case Study: Callaway Golf achieves faster retailer onboarding and significantly reduced chargebacks with SPS Commerce

Callaway Golf Found the Technology and Expertise in SPS to Help Connect to Trading Partners in Days

Callaway Golf, a global leader in high-performance golf equipment that recently expanded parts of its apparel line in-house, needed a partner to support rising global demand and simplify trading partner connections. The company wanted integrated fulfillment expertise and to eliminate the time-consuming task of building and maintaining EDI maps so it could onboard retailers faster and let internal teams focus on other priorities.

SPS Commerce delivered its on‑demand Integrated Fulfillment for SAP with prebuilt mappings to more than 1,800 retailers and immediate implementation, enabling Callaway to connect with 50+ major retail and e‑commerce customers (including Amazon, Target, Costco and Dick’s) in days rather than months. The partnership eliminated Callaway’s EDI backlog, reduced IT costs, streamlined order and fulfillment cycles, improved responsiveness, and made chargebacks a rare occurrence.

Callaway Golf

Zohreh Alaghemand

Senior Director Global ERP Solutions