Case Study: Indigo Books & Music achieves faster vendor onboarding and greater supply‑chain efficiency with SPS Commerce's outsourced EDI

Book retailer moves to EDI to support its growth initiatives

Indigo Books & Music, Canada’s largest book and specialty retailer with over 6,500 employees and an award-winning online store, needed to scale electronic trading with a growing general merchandise supplier base. Lacking in-house EDI expertise and resources to enable a longer, more complex supply chain, Indigo sought an external partner to accelerate vendor onboarding and free staff to focus on core operations.

Indigo outsourced EDI and vendor enablement to SPS Commerce, using its multi-tenant SaaS platform for reliable, out-of-the-box ERP connections and ongoing technical support. Early vendor conversions are complete, positioning Indigo for faster supplier connectivity, improved operational productivity, seamless electronic commerce, and future expansion into broader ERP and carrier enablement.

Indigo

Rob Spence

Director, Supply Chain Vendor Performance