Case Study: Vibrant Health achieves 24-hour, error-free retail order fulfillment amid a 400% demand surge with SPS Commerce Fulfillment

Automating the Purchase Order Process to Manage Double-Digit Growth

Vibrant Health, a 30‑year‑old plant‑based supplement supplier based in Shelton, CT and sold in 6,500 retail locations and 11 countries, faced a sudden 400% surge in demand for immunity products during the pandemic. Their eight‑person customer service team was overwhelmed by high‑volume retail orders from chains like Whole Foods and Sprouts and needed to shift focus from manual order entry to customer education.

By implementing SPS Commerce Fulfillment to automate purchase order processing, Vibrant Health now processes orders quickly and accurately—shipping most within 24 hours—without adding headcount. The automation kept retailer shelves stocked during spikes, allowed the team to spend more time with customers, and supported a 400% sales increase while handling far more orders with fewer staff.

Vibrant Health

Paige Parker

Co-President