Case Study: Austin Cutlery & Tool catches EDI acknowledgment errors before chargebacks with SPS Commerce MAX

Austin Cutlery & Tool scales to 30 trading partners and catches EDI errors with SPS Commerce MAX

Austin Cutlery & Tool, a maker of premium kitchen tools, faced a challenge where missed EDI purchase order acknowledgments were leading to costly chargebacks from retailers. Their operations team, led by Kevin Langford, needed a way to catch these errors before orders shipped. They turned to SPS Commerce and implemented its SPS Fulfillment service and SPS MAX AI intelligence.

The solution from SPS Commerce connected the company's SAP system directly to its trading partners, automating the order-to-invoice cycle. SPS MAX provided critical alerts for acknowledgment failures, allowing the team to intervene before shipments were processed. This prevented chargebacks by ensuring documents were correctly sequenced, protecting margin on every order and providing trend-level visibility to stop errors from repeating.

Austin Cutlery & Tool