Case Study: A Specialty Retailer recovers $38.2M in lost retail with SPS Commerce Visibility Management

A Specialty Retailer recovers $38.2M in lost retail with SPS Commerce

A specialty retailer faced a significant challenge as its buyers, logistics, and store teams had no shared source of truth for purchase order status. Manually searching across disparate systems like TMS, WMS, and carrier websites consumed hours of productivity. To solve this, the retailer partnered with SPS Commerce and implemented its Visibility Management solution.

SPS Commerce's solution unified PO, TMS, WMS, and carrier data into a single, accessible view for the entire organization. The results were substantial, including the recovery of $38.2 million in lost retail over three years. Teams using the tool heavily saw a 10.6-point fill rate advantage, and the company recaptured an estimated $170,000 annually in productivity by eliminating manual lookups.