Case Study: Consumer Goods Manufacturer achieves 75% faster shipment processing and renewed retailer confidence with SPS Commerce

Household goods brand returned to SPS for proven performance

Consumer Goods Manufacturer, a fast-growing household goods brand, needed an EDI platform that could scale with national retailers without causing shipment failures or heavy manual work. After trying a cheaper alternative, they ran into failed shipments, custom setup issues, and retailer risk, which pushed them back to SPS Commerce and its Fulfillment solution.

SPS Commerce implemented automated label generation, pre-configured retailer specs, built-in pack optimization, and dedicated onboarding/compliance support. The results were immediate: manual processing time dropped by 75%, the first new retailer went live in under 30 days, and the company eliminated failed transactions caused by system limitations while restoring retailer confidence and expanding its EDI footprint.