Case Study: Jay Group achieves near-perfect B2B compliance and faster onboarding with SPS Commerce

Logistics company exceeds B2B expectations with SPS for 3PLs

Jay Group, a leading U.S.-based 3PL provider, was growing from eCommerce fulfillment into high-volume B2B distribution and needed help meeting the varied compliance requirements of national retailers. Its manual label printing and shipment preparation processes were slow, labor-intensive, and prone to errors, creating risks of delays and chargebacks. Jay Group turned to SPS Commerce for guidance and modern B2B fulfillment support.

SPS Commerce implemented SPS for 3PLs, integrated with Jay Group’s Manhattan WMS via API to automate labeling and streamline order workflows. The results included saving up to eight hours per order, achieving about 99% labeling accuracy, reducing chargebacks by an estimated 75%, and cutting new retailer onboarding from months to about six weeks.

Jay Group

Nicole Davis

Onboarding Project Manager