Case Study: SWISS KRONO streamlines B2B orders with Spryker

Swiss Krono streamlines B2B orders across 3 countries with Spryker

Swiss Krono, a global manufacturer of wood-based materials, faced challenges due to its decentralized B2B operations and complex order processes across multiple independent companies. Seeking to streamline this and provide a more customer-centric digital experience, they partnered with vendor Spryker to build a scalable B2B Customer Portal.

Using Spryker's modular commerce platform, Swiss Krono implemented a self-service portal with features like real-time product availability checks and personalized order history. The solution, now live in three countries, has successfully onboarded over 300 customers. This has significantly improved customer support and satisfaction, with users in one market ordering every five minutes on average, demonstrating the platform's efficiency and adoption.

Swiss Krono