Case Study: BEST Physical Therapy achieves 95% clean claims with SPRY

BEST Physical - Customer Case Study

BEST Physical Therapy, a multi-location practice, faced significant challenges due to its fragmented use of separate EMR and billing systems. This disjointed workflow from Jane and Office Ally resulted in manual coding errors, underpayments, and a high volume of unresolved claim denials, which threatened the clinic's profitability and operational efficiency.

To address this, they implemented the integrated SPRY platform, which combined EMR and billing into a single system. The solution automated coding and denial management while providing real-time payment tracking. As a result, BEST Physical Therapy achieved a 95% clean claim rate, reduced claim processing time by 30%, and significantly improved its cash flow, allowing staff to refocus on patient care.

BEST Physical

Marc Douek

Founder