Case Study: Bridge Housing streamlines knowledge management with Sprocket 365

Bridge Housing - Customer Case Study

Bridge Housing, a non-profit focused on affordable housing, faced significant challenges with its outdated and disorganized SharePoint system. The inability to effectively share and find critical information on housing and property management processes hindered staff productivity. They partnered with Sprocket 365 to address these knowledge management difficulties.

Sprocket 365 implemented a centralized knowledge base using its wiki-style menu and Word document converters. This solution streamlined tenancy management processes and created a single, up-to-date policy library, drastically improving information accessibility. The new system saved IT admin time, reduced staff frustration, and transformed how the team accesses business knowledge, leading to a major boost in productivity.

Bridge Housing

Sarah Barclay

Director, Information Systems and Transformation