Case Study: A.B. May achieves greater field technician productivity with Sprint Business and Google Apps for Work

Streamlined Communication for A.B. May® Technicians and Dispatchers

A.B. May, a family-owned HVAC and home repairs business, was struggling with inefficient communication and disconnected tools as it grew. Sprint Business stepped in to help the company modernize its operations with Google Apps for Work and smartphones.

Sprint Business implemented a collaboration solution for 150 field technicians, adding streamlined dispatching, shared calendars, document collaboration, photo sharing, and consolidated contacts. The results were significant: technicians gained 30 minutes per day to serve customers, hotline time dropped by 75 hours per day, executives saved 5 hours per week in meetings, management saved 6 hours per week with calendar scheduling, and IT regained 4 hours per week by managing fewer platforms.

A.B. May

Drew Timberlake

A.B. May