Case Study: SKS improves employee satisfaction and predicts attrition with Springworks EngageWith

SKS - Customer Case Study

SKS, an HR technology and operations firm, needed to measure employee satisfaction and loyalty to understand their standing against industry benchmarks and get open feedback from their staff. To address this challenge, they turned to the vendor Springworks and utilized their product, EngageWith's eNPS survey tool.

Springworks implemented a solution using eNPS surveys delivered via Slack, which were quick to set up and resulted in very high response rates. The survey revealed that over 60% of employees were Promoters, indicating high satisfaction and loyalty, while the rest were Passives. This data provided SKS with a clear metric to analyze and a foundation for systematically improving the employee experience, helping them to predict attrition and develop strategies to convert passive employees into promoters.

SKS

Shreyansh Sanghani

Founder & Partner