Case Study: OnJuno improves employee feedback and engagement with Springworks eNPS

OnJuno - Customer Case Study

OnJuno, a digital banking platform, faced challenges in gauging employee experience without bias and sought to understand their standing against industry benchmarks while eliminating the fatigue caused by traditional survey methods. To address this, they partnered with vendor Springworks and utilized their product, EngageWith's eNPS.

The solution involved implementing simple, Slack-integrated eNPS surveys that achieved a 100% response rate organically. This provided OnJuno with a clear metric to identify unhappy employees, understand the reasons behind their satisfaction levels, and take proactive steps to improve their experience. Springworks' tool enabled the company to predict and reduce potential attrition by acting on honest feedback well in advance, systematically developing their employees and the organization.

OnJuno

Aashish Punjabi

Head of People and Culture