Case Study: Trapp Family Lodge improves guest experience with Springer-Miller Systems SMS|Host

Trapp Family Lodge streamlines resort operations for 30+ years with Springer-Miller Systems

The Trapp Family Lodge, a historic four-season resort in Vermont, required a reliable and fully integrated property management system to handle their daily operations, including owner fulfillment, reservations, and accounting. They partnered with Springer-Miller Systems and implemented the SMS|Host property management system to serve as the core of their business technology.

Springer-Miller Systems provided a complete and intuitive software solution that seamlessly integrated with the lodge's third-party point-of-sale and online booking systems. The results for Trapp Family Lodge include over three decades of streamlined operations, the ability to leverage extensive guest history to exceed expectations, and highly reliable 24/7 support. The solution from Springer-Miller Systems has allowed the resort to focus on improving the guest experience, which has directly contributed to their bottom line and sustained success.

Trapp Family Lodge