Case Study: Trapp Family Lodge enhances guest service and operational efficiency with Springer-Miller Systems

Trapp Family Lodge - Customer Case Study

Trapp Family Lodge, a family-owned mountain resort in Stowe, Vermont, has relied on Springer-Miller Systems for decades to support its hospitality operations. The lodge needed a dependable property management system that could handle guest-facing and back-end workflows while helping staff manage reservations, housekeeping, accounting, and guest history in a consistent, easy-to-use platform.

Springer-Miller Systems provided SMS|Host, a fully integrated property management solution that also connects with the lodge’s third-party point of sale and online booking systems. The result has been streamlined operations, stronger use of guest profiles and preferences, and responsive 24/7 support from Springer-Miller Systems; after more than 30 years on the platform, Trapp Family Lodge says the system has helped them improve the guest experience and operate with confidence.

Trapp Family Lodge

Ryan Diller

Director of Owner Services