Case Study: Sweet Home achieves faster, more secure utility payments and reduced CSR time with Springbrook CivicPay

Modernizing with Springbrook’s Online Payment system

Sweet Home, Oregon (population ~9,500) struggled with handling personal card data and front-counter CSR time management for its roughly 3,400 utility accounts. To replace several unsatisfactory third-party systems they turned to Springbrook for a modern, integrated payment solution, implementing CivicPay (online payments, Pay Pad terminals and cash payments integration).

Springbrook set up CivicPay on-site, trained staff, and integrated payments directly into the financial system, eliminating manual card entry and physical handling of cards. The result was faster, more secure transactions (P2PE reducing PCI risk), improved customer service, reduced CSR time, quicker posting of funds to the agency account, and stronger community trust across Sweet Home’s 3,400 customers.

Sweet Home

Cindi

Accounting Supervisor